Our Store Policies
At KRISALLIS, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
The Story of KRISALLIS
Inspired by love and culture combined with a passion for excellent customer service, Krisallis was launched to offer stylish and precious stone Jewelry designed with a lifetime of love and a story to tell. We are a privately-owned brand focusing on enhancing an individual’s unique style and look while leaving customers with an amazing and outstanding shopping experience.
Jewelry serves a broad range of purposes that go beyond fashion or accessorizing alone. It tells a story that spread across different facets of life. The wealthy expat, the struggling up comer, the hardworking executive, the city kid, the retiree, the stay at home mom, the lovely waitress at the coffee shop all have one thing in common – their love for jewels and precious stones. Starting our brand in this widespread industry, we wanted to showcase more collectible pieces designed to serve unique purposes such as weddings, fashion, anniversaries, and more.
At Krisallis, we offer a wide array of timeless, elegant, and contemporary pieces, all evoking a special feeling and forming a great addition to all ensembles. Here, there’s a product to suit all tastes and budgets. From charming little earrings to bracelets, necklaces, rings, and more, we offer something truly unique, exquisitely, and carefully curated pieces with you in mind. Our collections are classic and affordable with the guarantee to complement your unique style, personality, and beauty.
We understand that people differ by culture, personality, and preference. At Krisallis, what sets us apart is our distinctive sense of taste, style, and collections. Every piece here is well selected to represent diverse identity from arts and textural looks to elegance, beauty, and self-expression. We believe the accessories you wear can help you transition into the person you dream of becoming and feeling good about yourselves.
To bring amazing products that form wonderful additions to your wardrobe, allow you to express yourself, and also serve as gifts to your loved ones. We aim to evoke special feelings, love, and delightful experience, even for the most difficult tastes.
Returns and Refunds
We want you to be happy with your order. If you are not satisfied with your order, we are more than happy to accept your return within 30 days of your order's arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned. Sale items and items purchased using a promotional code are final sales, therefore, cannot be returned or exchanged. Items such as earrings for pierced ears (for hygiene purpose) cannot be exchanged. We recommend that items should be carefully wrapped and sent back using registered mail to provide you with proof of dispatch and delivery. Please enclose a copy of your receipt and contact details. As our products are sold through a number of different companies, we cannot process a refund without a copy of your receipt showing that the item was purchased directly from KRISALLIS. Please contact by email before returning.
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.
What Types Of Metals Are Used?
TK316 Stainless Steel
TK316 Stainless Steel used in high-end fashion jewelry is an alloy with a minimum of 10% chromium content by mass. It does not stain, corrode or rust as easily as ordinary steel, and it is also hypoallergenic.
Brass is an alloy of copper and zinc. We use a mixture of copper and zinc at 67% and 33%. This mixture helps the brass become stronger and more durable than copper alone, which allows for superb electroplating quality, and thus, it is the perfect combination for high-end fashion jewelry.
925 Sterling Silver
925 Sterling Silver is a combination of 92.5% pure silver and 7.5% of another metal, and it is the highest percentage of fine silver possible for jewelry subject to everyday wear. Fine silver (99.9% pure) is generally too soft and malleable for jewelry. Therefore, it is usually combined with copper to give it strength, while at the same time preserving both the ductility and beauty of its original form.
How can I prolong my jewelry?
Never use anything but a clean 100% cotton (nub free) or a special sterling silver cleaning cloth on all jewelry. Keep jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratches.
Silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too briskly. Using paper, polyester, and coarse fabrics can cause tiny scratches in the surface of your fine sterling silver jewelry.
Just like a diamond, cubic zirconia can be cleaned with warm water and mild soap. Use a soft, cosmetic applicator to reach crevices. However, if you wish, you can use a trusted jewelry cleaner, or steam your CZ jewelry. Using an ultrasonic cleaner, teakettle or any other method that produces steam. Hold your jewelry directly over the steam stream to loosen dirt. You should wear gloves and use tongs or needle-nose pliers to avoid burns. Once steamed, use your polishing cloth to dry your jewelry.
Rhodium Plated Silver
Clean rhodium plated silver with warm water and mild liquid soap (like ivory dishwashing soap). Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water.
Keep gold-plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewelry with a damp cotton cloth.
Method Of Electroplating/ Types Of Plating
It is more durable and wear-resistant than traditional plating methods.
Galvanic Plating is a process that uses electric currents applied to two opposite poles (negative & positive) in a tank of solution which contains the dissolved material of the coating.
Gold/ Platinum/ Rose Gold
Our Shipping Policy
What You Need to Know
DELIVERY & RETURNS
KRISALLIS Delivery & Shipping Information
ALL DELIVERY REQUIRES SIGNATURE
FREE for all orders over $250 for 3-7 working days (Usually dispatched within 48hrs).
Working days are classified as Monday to Friday and do not include deliveries on a Saturday or Sunday.
Please allow extra time for processing orders that are placed on Friday and over the weekend.
Please allow extra time during our promotional and sale periods for delivery.
$10.00 GROUND DELIVERY FOR DOMESTIC
* Next Working Day delivery is applicable to USA customers only on all orders placed before 2 pm.
Orders placed before 2 pm will be sent by DHL, Guaranteed before 1 pm service.
Orders placed before 2 pm on a Friday will be dispatched by DHL<UPS<FEDEX<EMS<REGISTER MAIL Special Delivery, Saturday Guaranteed service and will be received before 1 pm on Saturday may occur extra costs.
Working days are classified as Monday to Friday and do NOT include deliveries on a Saturday or Sunday.
From $15 per order for all EU deliveries 12-15 working days.
Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Holy See (Vatican City State).
Please note that for European shipping, as the delivery address is outside of the USA you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.
Please note our shipping price varies with the number of items ordered.
From $15 per order for all international deliveries 12-15 working days.
Please note that for international shipping, as the delivery address is outside of the USA you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.
Please note our shipping price varies with the number of items ordered.
WHICH COURIER WILL DELIVER MY PARCEL?
For deliveries, we use UPS<FEDEX<DHL<Register Mail Signed For Service.
DO I NEED TO SIGN FOR MY PARCEL?
Yes. The courier will require a signature on delivery. If you're not going to be at home, please consider using your work address to ensure a signature can be obtained. Please include the relevant information in the "Delivery Instructions" box when completing your order.
All orders placed after 2 pm will be processed on the next working day. Orders placed before 2 pm Mon-Friday will be processed that day and are usually dispatched from KRISALLIS within 2-3 days, however, this is not always possible. Orders may take up to 5 days to be dispatched during exceptionally busy periods. Deliveries during natural or man-made disasters, pandemics and Acts of God are not guaranteed under our regular delivery schedule.
I ORDERED AFTER 2 PM ON A FRIDAY, WHEN WILL I GET MY ORDER?
Orders placed after 2 pm on Friday will be processed on the following Monday. The item will then be delivered according to the delivery band selected.
PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.
Orders received on weekends and Bank Holidays will be processed on the next working day.
NOTE: If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of $5.00 to re-deliver the parcel. This will apply to all orders including those that benefited from free delivery originally.
CUSTOM & DUTIES
About the Local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
DEALING WITH CUSTOMS
Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a "GIFT" or "SAMPLE" with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the "Notes" when you complete the order.
Send us a Note
Please don’t hesitate to contact us with any comments, questions, or special requests.
San Francisco, CA